Information about Complaints can be found:

• Complaint Management Procedure
• Complaints Webpage
• Guide to the Complaint Management Procedure

What is a complaint? 

If you have experienced something that was not right, or that could have been done better, you can seek a resolution through the complaint process.

Your complaint can relate to any area of university life (studies/campus/extracurriculars etc) which is not already covered in an existing policy. 

Things like: 

• Challenging an exclusion or suspension 
• Requesting review of a grade
• Request a refund
• Asking to withdraw without penalties
• Requesting an extension or make up task

all have their own process, so cannot be accessed through a complaint. If you are looking to resolve a matter that is not listed, a complaint process may be applicable for you.

Can I give the University feedback instead of submitting a complaint? 

Of course! Feedback is a great way to help the University change and develop, and learn from mistakes which have been made. You can submit feedback through the Complaints and Misconduct portal >  select “feedback” from the menu.

What is the difference between the complaint process and providing feedback?

A complaint process is most suitable if you have a situation that needs a specific resolution. This allows you to engage with the University directly, and resolve your complaint personally.

Feedback is most suitable if you don't have a specific outcome in mind, but want the University to be aware of your experience and review how they handle particular matters in the future. Feedback is also great if you want to remain anonymous, as you generally would not need to be contacted or engage further after submission. 

What should I write in my complaint letter?

See the Guide to Complaint Management Procedure for guidance on the process and recommendations for writing your complaint letter.

Can I get help with my complaint?

Yes! We are here to help. We cannot write your complaint for you, but we can support you with:

• Providing feedback on a draft complaint (great for when you are not quite sure how to word something, or are writing with a lot of emotion)
• Attending meetings with you (to assist if you are feeling overwhelmed or uncomfortable managing a case alone)
• Helping you to identify alternate policies or procedures that you could engage with (to make sure you are following the best process for your situation)

To connect with Student Advocacy, complete the Student CARE MQ Referral form > select “Advocacy support” as the reason for referral. You should attach your draft complaint letter and any evidence in your submission.

Information about Academic Progression can be found:

• In the Academic Progression Policy / Procedure, and
• On the Academic Progression webpage. 

We have also written a Guide to Academic Progression. 

What are the different levels of academic standing? 

The Academic Standing webpage explains the levels of progression, and how you move through each of them. 

How can I check my academic standing?

You can check your current Academic Standing on your unofficial transcript available in eStudent. 

Where can I go to get help? 

No matter where you study, or how you study, support is available. 

Check out the Support webpage for information about the academic and personal support offered at Macquarie. Make use of the Study Skills resources, or the Wellbeing support available to help you through any difficult sessions. 

Or, if you aren't sure where to start, consider getting some academic advice from a Program/Academic Adviser in your faculty. 

I am distressed and worried about my situation. Who can help me?

The University’s Counselling Service at Student Wellbeing can assist you to manage this distress and suggest ways to look after your wellbeing.

My standing is now Suspension or Exclusion, and I don't know what to do?

Navigate back to the home page of this guide and select "appeals". Take a look at our information and guides for appealing these decisions. 

Information about Academic Progression can be found:

• In the MUIC Academic Progression Policy / Procedure
• In the Attendance Policy / Procedure - Macquarie University International College 

We have also simplified some of these requirements in the:

• Guide to Academic Progression at MUIC
• Guide to Attendance at MUIC
  
  

What are the Academic Progression Requirements?

As a MUIC student, there are rules about how many units you must pass (hopefully all of them!), how often you must attend classes (again, hopefully all of them!), and how long you have to finish your program. 

The MUIC Academic Progression Policy explains how many units you need to pass (and what happens if you don't). Sometimes policies can be a bit confusing, so feel free to check out our simplified Guide to Academic Progression at MUIC to understand the key points. 

The Attendance Policy explains how often you must attend class (and what happens if you don't attend). We have also summarised these requirements in the Guide to Attendance at MUIC. 

How will I know my progression level? 

MUIC will usually contact you via email if they are concerned about your academic status. It is recommended you check your emails regularly. 

Did you know: you can set up forwarding on your student email account to make sure you don't miss any important emails! If you are having difficulties logging in from overseas, there is help for that too! Check out the Student Emails webpage for more information about forwarding and accessing your email from overseas.

Where can I go to get help? 

No matter where you study, or how you study, support is available. 

Check out the Support webpage for information about the academic and personal support offered at Macquarie. Make use of the Study Skills resources, or the Wellbeing support available to help you through any difficult sessions. 

Or, if you aren't sure where to start, consider getting some academic advice from a Program/Academic Adviser in MUIC. 

I have received a Notice of Academic Pause, what do I do now? 

Don't panic. Take a breath. It is okay, you still have options, and we are here to help! 

Check out our Guide to Academic Progression, where we have a section specifically covering how to appeal these decisions. We can also give you feedback and support through the appeal process (the Guide explains how to contact us!).

I have received a Notice of Intent to Report, what do I do?

We can help with this too. Our Guide to Attendance has a section about appealing a Notice of Intention to Report. Check it out to understand the grounds for appeal and how we can help. 

Information about Enrolment can be found: 

• On the enrolment support webpage. 
• On the Academic Progression webpage. 

I don't know what to enrol in, where can I get help? 

Check out the handbook, your study plan or speak with an academic advisor from your faculty. These are all accessible from the enrolment support webpage. 

I have missed the enrolment deadline. What should I do?  

Late enrolment is available in limited circumstances. Check out the Late Enrolment webpage for information about eligibility criteria and how to apply. 

I missed the late enrolment deadline - can I still enrol? 

If you have missed the late enrolment deadline, you will not be able to enrol this session. The University does not want to disadvantage you by allowing enrolment too late in the session, and therefore applications after this time are not accepted. Consider speaking with an academic advisor to plan your enrolment for future study periods. 

My late enrolment application was not successful - can I appeal?

There are no appeal avenues available for late enrolment. The University will not accept your application if it would disadvantage you by doing so. Consider speaking with an academic advisor to plan your enrolment for future study periods. 

I am an international student visa holder and my late enrolment application has been unsuccessful. I am not enrolled in a full study load. What should I do?

You need to seek approval from the University to enrol in less than a full study load.  You can do this by submitting an application for reduced study load.

I am not enrolled in any units this session - what should I do?

You will need to let the University know that you are not studying. Visit the break from studying webpage to find out what to do next. 

Remember, if you are an international student you have obligations to notify the University as part of your student visa conditions. You will need to submit an application for suspension of studies (if experiencing compassionate circumstances), or an International Student Withdrawal and Release Application, and contact the Department of Home Affairs to understand the implications of your situation on your student visa.

Information about Student Visa related processes can be found: 

• On the student visa support webpage. 
• On the visa conditions webpage. 

Key policies/processes for international students

Frequently Asked Questions

How do I extend my student visa? 

We explain all the steps you need to take in the Information about the Visa Extension Process.

How long does it take to get a new eCOE?

It will take approximately 10-15 working days for your eCoE to be processed. 

What do I do if I can't study full time? 

Apply to reduce your study load. We have explained the process in the Information about Reducing your Study Load document. 

How often am I allowed to work?

We have explained this visa condition in the Guide to Student Visa Conditions document. 

Can I get proof that I am studying?

You can apply for a 'status letter' to confirm that you are studying. More information can be found on the Letter confirming status webpage.

Can I get information about a visa other than student visa?

The University is unable to provide information about visas. We recommend you speak with the Department of Home Affairs, or a registered migration agent/lawyer for advice. 

I need to extend my visa to attend my graduation ceremony - what should I do?

The attending graduation ceremony webpage explains what to do if you are attending a ceremony and need a visa. 

Information about Special Consideration can be found:

• Special Consideration Policy / Procedure
• Special Consideration webpage

We have also provided a simplified version of the process in our Guide to Special Consideration.

When should I apply for Special Consideration?

An application for Special Consideration should be submitted if you cannot complete any task required for your unit, and you meet the eligibility criteria set out in our Guide. 

Can I apply for special consideration if I cannot attend a required tutorial / practical?

Yes. If you meet eligibility criteria you should apply.

Should I apply for my task which is worth 0%?

If your 0% task is required for your unit, and you meet grounds for special consideration, then you should apply.

In my unit guide it says I can miss up to 2 classes without penalty - should I still apply for special consideration?

If you meet the eligibility criteria you should consider submitting an application for special consideration. 

I can’t submit my assignment on time because I am sick. What can I do?

Check if you meet the eligibility criteria and submit a special consideration application. 

What evidence do I need if I am sick?

 A Professional Authority Form (PAF) is recommended for any medical disruption (physical or psychological) to ensure you are giving the University the right information. 

For a complete list of documentation, visit the Special Consideration Webpage.

Pro Tip: Check that your doctor has filled in all sections on the form before you submit.

My special consideration application was approved but I am still too sick to complete the assignment. What should I do?  

The policy states you get one opportunity to demonstrate your abilities. This usually means you can apply for special consideration for each task once. However, if you cannot meet the new requirements, the best way forward is to reapply for special consideration so the University can assess if there are any options for your case. If you don't receive the outcome you are hoping for, check out our appeals section for more information about your options. 

I can't find a doctor.  What can I do?

The University will need evidence to support your application, so it is very important to see a doctor if you become unwell.

You can check out the Department of Health's healthdirect webpage or mobile app to find a doctor near you. In some situations a pharmacist may even be able to provide a certificate (for a small fee). 

Pro Tip: If you are an international student, remember your OSHC may cover some of the costs of meeting with a doctor (check your OSHC policy or speak with your OSHC provider before seeking treatment).  

I have not been sick, but my study had been interrupted by a family crisis. What can I do?  

Many circumstances can impact your study, which may be eligible for special consideration. Check out the eligibility criteria in our Guide, and the evidence required to submit your application. 

What does fit to sit mean?  

The University has a rule that when you attempt an assessment or examination, you are saying you are well enough to do so (and therefore you want your task marked). The rule says that if you are unwell you should not attempt the task, and instead should speak with a doctor and apply for special consideration. 

In most cases, if you have attempted an assessment task or examination you will not be eligible for Special Consideration. Check out the Fit to Sit section of the policy and guide for more information about this rule. 

If I feel OK before the exam, or in-class test and then become unwell during the exam, what should I do?  

You must let someone know if you become unwell during an in-class test or examination. If you are unable to complete the exam, ask the exam supervisor to make a note that you had to leave the exam and the time that you left. You will then need to get medical documentation to verify that you were too unwell to continue with your exam on this day, and apply for Special Consideration.  

Pro Tip: You must meet with a doctor on the same day that you are unwell. If your doctor cannot verify you were unwell on the day of your in-class test or examination you may not be eligible for Special Consideration. 

Does fit to sit apply to take-home or online exams?  

Yes, the same rules apply. Do not attempt an exam if you are unwell.

What should I do while I wait for my outcome? Should I keep working on my assignment?

There are no guarantees with an application for special consideration. 

If you can do your assessment, you should submit it as soon as possible (even if you don't have your outcome yet). This makes sure that if your application is not successful, you have minimised the impact. 

However, if you are not well and cannot complete your work, then this would not be an option for you. If you cannot complete your work, and your application is not successful, you may be able to lodge an appeal, or engage in another process (such as Withdrawal Without Penalty) depending on your situation. To find out more about this processes, navigate back to the home page and select appeals (for appeals) or enquiries > withdrawal (for withdrawal without penalty). 

Information about RPL can be found:

• In the Recognition of Prior Learning Policy / Procedure
• On the Recognition of Prior Learning Webpage

What should I do to apply for RPL?

The RPL Webpage explains the steps you should take before lodging an application for RPL, as well as what evidence to provide and how your application is assessed. 

What does it mean if my application is successful?

It will usually mean that you have less units to study to complete your degree. If you aren't sure whether or not to apply, consider speaking with an Academic Adviser in your faculty. 

Will a shorter duration impact upon my student visa and/or an application for post study visa?

To get advice about your student visa (or a post-study visa) we recommend you speak with the Department of Home Affairs, or a registered migration agent/lawyer. The University is unable to explain how a process such as RPL may impact upon your visa. 

Are there limits on how much credit I can get? 

Yes. The University wants to make sure that the degree you receive is a quality degree. This means doing things like verifying your academic achievements, using evidence to justify granting credit, and ensuring the majority of your studies is completed at Macquarie. The Recognition of Prior Learning Policy explains these principles and the limits that apply. 

My application was not successful - can I appeal? 

An RPL decision may be appealed if a procedural error occurred when the University considered your case. These appeals are handled under the Academic Appeals Policy. 

Navigate back to the home screen and select "Appeals" for information about the Academic Appeal process, eligibility, deadlines for submission, and how to submit your appeal.

Information about processes to manage your candidature can be found at:

• Higher Degree Research Rules
• Higher Degree Research Variations to Candidature Policy
• HDR Thesis Preparation, Submission and Examination Policy
• Managing Candidature Webpage
• Changes to Candidature forms
• Thesis preparation, submission and examination Webpage
• HDR Tools and Support Webpage

Can I change my supervisor?

Check out the 'changes in supervisory panel' section of the Changes to Candidature webpage for more information about this process.

Can I take a break from my PhD or MRes program?

The 'taking leave from research program' and 'requesting more time to complete thesis' sections of the Changes to Candidature webpage help you understand the process to follow for taking a break.

I am worried I cannot complete my program in time - what should I do?

The Changes to Candidature webpage has a section - 'requesting more time to complete thesis' - which may be helpful for this process.

Where can I get help with my PhD or MRes program?

Check out the tools and resources available here for PhD and MRes students. 

Are there rules or processes I have to engage with to submit my thesis?

Yes. Check out the HDR Thesis preparation, submission and examination policy, or the thesis preparation, submission and examination webpage for information about these requirements. 

I have been told that my candidature will be terminated - can I appeal this decision?

Navigate back to the home page, and select Appeals > Academic Appeals for information about the appeals process. 

A decision has been made about the preparation, submission and/or examination of my HDR thesis that I disagree with. How can I appeal this decision?

If possible, we recommend speaking with the HDR Office in the first instance. They will be able to advise whether there is an informal resolution process you are able to engage in. If you cannot resolve the matter, navigate back to the home page, and select Appeals > Academic Appeals for information about the appeals process. 

Information about Academic Progression can be found:

• In the Academic Progression Policy / Procedure, and
• On the Academic Progression webpage. 

We also wrote a Guide to Academic Progression to help you with an appeal. 

What are the different levels of academic standing? What does 'Suspension' mean?

The Academic Standing webpage explains the levels of progression, and how you move through each of them. 

How will a suspension impact my student visa?

The International Student Academic Standing webpage explains the impact a suspension may have on your eCOE and/or Student Visa. There is also a great document you may want to review called Impact of Suspension (due to Academic Progression). 

Can I appeal a 'Suspension'? 

If the University did not follow procedure when they issued the suspension, you can submit an appeal. 

Check out our Guide to Academic Progression for information about what the grounds are, and how to appeal. 

Is there a deadline?

Yes! All appeals have strict deadlines that you must meet. It is not always possible for a late appeal to be considered. 

Where do I submit my appeal?

Your appeal should be submitted online through the Academic Appeals Application. 

Pro Tip: Read our Guide before you apply to make sure your appeal is as strong as possible!

I don't think I have a ground for appeal, what should I do?

We understand a suspension can be disappointing, and you may not agree with the decision. However, appeals can only be lodged on the procedural grounds we have explained in our Guide. If you don't have a ground for appeal this usually means the suspension cannot be challenged. 

We know this is difficult, but we encourage you to see how this break could be helpful. Consider this as an opportunity to develop your skills, to tackle any of the difficult circumstances you are facing, and to make sure when you come back to studies you are ready and prepared. After all, there are ways to make up for lost time (e.g. studying in session 3!). Remember, support is available, and we want to see you succeed. 

Can I get some help with my appeal? 

Of course! To connect with Student Advocacy, complete the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. Attach a copy of your draft and any evidence so that we can review your case and get back to you. 

Information about Academic Progression can be found:

• In the Academic Progression Policy / Procedure, and
• On the Academic Progression webpage. 

We also wrote a Guide to Academic Progression to help you with an appeal. 

What are the different levels of academic standing? What does 'Exclusion' mean?

The Academic Standing webpage explains the levels of progression, and how you move through each of them. 

Are there different types of exclusion?

Some study programs have additional requirements around:

• currency
• practical, clinical or professional requirements
• fitness to practice requirements

which may carry a permanent exclusion if not met. Schedule 1, 2 and 3 of the Academic Progression Policy and Procedure explain which programs these rules apply to. 

Can I appeal an 'Exclusion'? 

If the University did not follow procedure when they issued the exclusion, you can submit an appeal. 

Check out our Guide to Academic Progression for information about what the grounds are, and how to appeal. 

Is there a deadline?

Yes! All appeals have strict deadlines that you must meet. It is not always possible for a late appeal to be considered. 

Where do I submit my appeal?

Your appeal should be submitted online through the Academic Appeals Application. 

Pro Tip: Read our Guide before you apply to make sure your appeal is as strong as possible!

I don't think I have a ground for appeal, what should I do?

We understand an exclusion can be disappointing, and you may not agree with the decision. However, appeals can only be lodged on the procedural grounds we have explained in our Guide. If you don't have a ground for appeal this usually means the exclusion cannot be challenged. 

We know this is difficult, but keep in mind you still have options:

• You may be able to apply to study at another university. Most universities will allow you to apply for credit for work already completed. 
• You could take this time to develop your skills and tackle any difficult circumstances you are facing. 
• You are welcome to reapply for your degree after the exclusion period ends. Keep in mind there are no guarantees of admission and, if successful, you will be studying the newest version of your degree. 

Remember that support is available, and we want to see you succeed. 

Can I get some help with my appeal? 

Of course! To connect with Student Advocacy, complete the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. Attach a copy of your draft appeal and any evidence so that we can review your case and get back to you. 

Information about Academic Progression can be found:

• In the MUIC Academic Progression Policy / Procedure
• In the Attendance Policy / Procedure - Macquarie University International College 

We have also simplified some of these requirements in the:

• Guide to Academic Progression at MUIC
• Guide to Attendance at MUIC
  
  

What are the Academic Progression Requirements?

As a MUIC student, there are rules about how many units you must pass (hopefully all of them!), how often you must attend classes (again, hopefully all of them!), and how long you have to finish your program. 

The MUIC Academic Progression Policy explains how many units you need to pass (and what happens if you don't do so well). Sometimes Policies can be a bit confusing, so feel free to check out our simplified Guide to Academic Progression at MUIC to understand the key points. 

The Attendance Policy explains how often you must attend class (and what happens if you don't attend). We have also summarised these requirements in the Guide to Attendance at MUIC. 

How will I know my progression level? 

The University will usually contact you via email to discuss your status. It is recommended you check your emails regularly. 

Did you know: you can set up forwarding on your student email account to make sure you don't miss any important emails! If you are trying to log in from China, there is help from that too! Check out the Student Emails webpage for more information about forwarding and accessing your email from China.

Where can I go to get help? 

No matter where you study, or how your study, support is available. 

Check out the Support webpage for information about the academic and personal support offered at Macquarie. Make use of the Study Skills resources, or the Wellbeing support available to help you through any difficult sessions. 

Or, if you aren't sure where to start, consider getting some academic advice from a Program/Academic Adviser in your faculty. 

I am distressed and worried about my situation. Who can help me?

The University’s Counselling Service at Student Wellbeing can assist you to manage this distress and suggest ways to look after your wellbeing.

I have received a Notice of Academic Pause, what do I do now? 

Don't panic. Take a breath. It is okay, you still have options, and we are here to help! 

Check out our Guide to Academic Progression, where we have a section specifically covering how to appeal these decisions. We can also give you feedback and support through the appeal process (the Guide explains how to contact us!).

I have received a Notice of Intent to Report, what do I do?

We can help with this too. Our Guide to Attendance has a section about appealing a Notice of Intention to Report. Check it out to understand the grounds for appeal and how we can help. 

Information about Academic Appeals can be found:

• Academic Appeals Policy / Procedure
• Appeals webpage
• Guide to Academic Appeals
• Guide to Special Consideration Appeals

What kinds of decisions can I submit an Academic Appeal for?

Pro Tip: Read through the outcome email for your application carefully. This will tell you if you should resubmit your original application, or if your next step is to lodge an appeal.

If the University has offered to look at your case again, this is a great first step, and may mean an appeal is not needed.

How do I know which ground to select? 

Check out the Guide we wrote, where we have explained the grounds and included some tips to help you check if the ground applies to your situation. 

If you still aren't sure (and time permits) send us a copy of your draft and we will let you know if you are on the right track. 

Pro Tip: Remember that appeals are based on the procedure not being followed or applied fairly; you don't need to go through the original reasons for your application as this is not so important for an appeal.

What sort of evidence should I provide?

You will need to provide a statement and evidence to demonstrate the procedural error. This could include:

• Documentation from your original application, along with an explanation that highlights the error
• New evidence that addresses the outcome you were provided
• In some cases, your evidence may be a statement only which responds to the outcome you were provided
  
  

How long do I have to appeal?

That depends on which decision you are appealing. Our Guide, and the Academic Appeals Policy explain the deadlines to appeal, based on which original decision you are challenging. 

What can I do if I missed the deadline to appeal?

Keep in mind there is no guarantee a late appeal will be accepted. But, we understand things happen which can impact upon your ability to appeal. This question is covered in our Guide, where we recommend what to do in this situation. 

Can I get help / feedback on my draft Academic Appeal? 

We are here to help. Make sure you have read through our Guide carefully, and write a draft of your appeal. You can then give us your draft (and any evidence) to review via the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. 

Remember: Strict deadlines apply for Academic Appeals. So if you haven't heard from us, make sure you submit your appeal anyway. 

Information about Grade Appeals can be found:

• In the Grade Appeal Policy / Procedure 
• On the Appeals webpage. 

We also wrote a Guide to Grade Appeals to help you understand your options. 

What is a Grade Appeal? 

A grade appeal is the process for students to ask the University to reconsider their final grade, if there was a mistake in the way it was calculated. 

Can I appeal an assessment mark?

The Grade Appeal process does not apply to individual assessment tasks. If you don't agree with the mark you were given for an assessment, raise it with your Unit Convenor, and seek further feedback (in writing if possible). If you cannot resolve the matter, consider if your situation can be raised as part of your Grade Appeal against your final grade. 

I am so close to passing; can't the University just give me the extra marks? 

A grade appeal only applies if there was a mistake in the way your grade was calculated. If you are close to passing, chances are your grade was checked, and double checked before it was released. We recommend getting feedback and checking our Guide to see if you are eligible to lodge a grade appeal. 

I experienced a disruption but forgot to apply for Special Consideration. Can the rest of my marks be scaled? 

The grade appeal process will only fix any mistakes that occurred in the way your grade was calculated. Experiencing a serious disruption or forgetting to apply for special consideration will not be grounds for an appeal, as the Special Consideration Policy handles these cases. Want to know more about special consideration? Navigate back to the home page, select enquiry and check out our special consideration section for more information. 

I have a disability; can the University take this into consideration for my grade? 

Students who have a disability or health condition can apply for support through the Accessibility Service. A grade appeal cannot adjust marks due to a health condition. 

The feedback which I was given was not enough / I am not happy with. What should I do?

The first step is to get further feedback from your Unit Convenor. If you are still dissatisfied, consider if your situation can be raised as a Grade Appeal against your final grade.

If you are not eligible for a Grade Appeal, you can provide feedback to the University about how they could improve your unit via the Complaints and Misconduct Reporting Tool > select "Providing Feedback". Keep in mind this won't change your grade, but could lead to changes in how feedback is provided in the future. 

Where can I go to get feedback?

Contact your Unit Convenor or speak with your Faculty Student Centre about your options to obtain feedback. 

What is 'script viewing'? Should I do this?

A script viewing session is where you get to look at your final exam and comments which were left by your marker. If script viewing is available for your exam, attending will allow you to identify if any mistakes were made (for example, do the marks add up correctly?). You won't get to take pictures or keep a copy of your exam, so just try to remember which part you have concerns about. Script viewing is arranged through your Faculty, so speak with your Unit Convenor or Faculty Student Centre about your options. 

Is there a deadline?

Yes! A grade appeal has a strict deadline that you must comply with. Check out our Guide for information about deadlines and how to apply. 

What should I do if I have missed the deadline?

Keep in mind there no guarantees a late appeal will be accepted. If you apply, make sure to explain why your application is late, and provide supporting evidence about the delay if you can.

I have submitted a grade appeal and it was not successful.  I am not satisfied with this outcome.  What can I do?

If the University did not handle your grade appeal fairly, you may be able to appeal this decision under the Academic Appeals Policy.

Pro Tip: Navigate back to the home screen and select appeals - academic appeals - to find out more about the Academic Appeals process. 

Can I get help / feedback on my grade appeal? 

We are here to help. Make sure you have read through our Guide carefully, and write a draft of your appeal. You can then give us your draft (and any evidence) to review via the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. 

Remember: this is a busy period for us and we help a lot of students with these appeals. So if you haven't heard from us, make sure you submit your appeal anyway. 

Information about Student Discipline can be found: 

• Student Discipline Procedure
• Student Code of Conduct
• Academic Integrity Policy
• Discipline Committee webpage
• Student Conduct webpage

For students responding to an allegation of misconduct, we have also written a Guide to Discipline Committee Proceedings. 

What is Student Discipline and Misconduct? 

Students studying at Macquarie have a responsibility to maintain a safe, ethical, harmonious and tolerant environment. The University has policies, codes and procedures in place which explain how students should behave, and also what their academic responsibilities are. If you breach these standards, the University may commence disciplinary procedures. 

What are the types of misconduct?

Academic misconduct is an attempt to gain an unfair advantage in an assessment by breaching the principles of the Academic Integrity policy.

General misconduct is where a student or student organisation breaches principles in the Student Code of Conduct, or any other University regulation.

How is Student Discipline and Misconduct managed at Macquarie University?

The Student Conduct webpage and Student Discipline Procedure explain how allegations of misconduct are handled at Macquarie. If you have received a letter inviting you to participate in this process, please read through the letter carefully, then contact us for support. 

To connect with Student Advocacy, complete the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. You should attach your allegation letter and any evidence you have received so that your advocate can provide you guidance about your case. 

I have been invited to attend a meeting or make a written submission - what should I do?

In most cases, both attending a meeting and providing a written statement will be recommended. This will allow you to explain your case to the decision makers. If you aren't sure, get in touch with us and we can discuss your options. 

To connect with Student Advocacy, complete the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. You should attach your allegation letter and any evidence you have received so that your advocate can provide you guidance about your case. 

How should I prepare for my misconduct case?

Check out our Guide to Discipline Committee Proceedings for advice about how to prepare your student discipline case. 

How can Student Advocacy assist?

We can help you to:

• understand the allegations made against you and the penalties that may apply,
• understand the Committee Hearing procedures,
• provide feedback on your written statement to send to the committee,
• check the technology that you require to join the meeting,
• be your support person on the day of your meeting
• answer any other questions that you may have,
• connect with University support services, and
• if needed I can give you advice about appealing a discipline decision (after you receive the outcome).

To connect with Student Advocacy, complete the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. You should attach your allegation letter and any evidence you have received so that your advocate can provide you guidance about your case. 

What penalties can I get? 

If you are found responsible, the decision maker can issue penalties ranging from a warning to a permanent exclusion from University. The penalty will depend on how serious the matter is, whether you have been involved in any misconduct in the past, and how other similar cases have been managed. 

The Student Discipline Procedure explains all of the penalties available through this process. 

Remember: the job of the committee is to ensure that you do not gain any advantage from the misconduct, and make you aware of the seriousness of the matter.  

This process is very stressful; where can I get help? 

Student Wellbeing can assist you to manage this distress and suggest ways to look after your wellbeing throughout this process. 

You can also get in touch with an advocate for assistance responding to the allegation. Complete the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. You should attach your allegation letter and any evidence you have received so that your advocate can provide you guidance about your case. 

I would like feedback on my draft statement. How can I contact Student Advocacy?

To connect with Student Advocacy, complete the Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral. Please attach:

1. Any emails you have received about your matter.
2. Any evidence you have been sent about your matter.
3. Your draft statement if you would like feedback. 

Information about Student Discipline can be found: 

• Student Discipline Procedure
• Student Code of Conduct
• Academic Integrity Policy
• Discipline Committee webpage
• Student Conduct webpage

How do I know if I should submit an allegation? 

All students at Macquarie have a responsibility to act in a safe, ethical, harmonious and tolerant manner. If a student has not acted this way, they may have breached the Student Code of Conduct, and you can let the University know through submitting a misconduct allegation. If you aren't sure, we suggest to submit and leave it to the University to decide what to do. 

An allegation can be made about:

• general misconduct
• academic misconduct
• inappropriate or unwanted behaviour
• an individual student
• a student organisation

Can I submit an allegation about any misconduct? 

The Student Code of Conduct has definitions about who is a student and what a university activity is. If the behaviour you are reporting relates to a person or activity that falls outside of the policy the University may be limited in the action it is able to take. If you aren't sure, we suggest to submit the allegation and leave it to the University to decide what to do. 

What happens when I submit the allegation? 

The University may contact you to seek clarification or ask questions about the information you have provided. After this, the University will take responsibility for the case and escalate it through the Student Discipline Procedure as appropriate.

This could include:

• Investigating the matter to better understand what happened
• Handling the matter informally through discussions or arrangements with the student
• Escalating the matter to a formal meeting (whereby the student is asked to respond to the allegation and a committee decides whether there was a breach, and if so, what sanctions to impose)

Will I know what happens to the student?

Once you have submitted the allegation, it is the University's responsibility to decide what happens next. All cases are handled confidentially, and therefore you will not be informed of the outcome. You have done all that you need to do by submitting the allegation, and need to trust the University will handle the matter appropriately. 

Will the student know I reported them? 

If the University decides to hold a formal meeting, the student may be provided a copy of your report and any evidence that you submitted. It is not always possible to stop you from being identified (depending on the nature of your case), and you should consider this when making your submission. Come and speak to Advocacy if you have concerns, and we can discuss your options. 

Reach out to us by submitting a Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral.

I just want to know if it is worth reporting / Can someone review my case?  

Of course; we are here to help!

Reach out to us by submitting a Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral, and include information about the allegation. 

Remember: whether you decide to submit the allegation or not, help and support is available for you. We strongly recommend seeking support from Student Wellbeing if you are distressed.

Does the University offer support for students who are having financial difficulties?

Check out the Problems Paying webpage for information about payment plans, and the Financial support webpage for information about options available. 

You can also reach out to the Welfare Service at Student Wellbeing for support and guidance. 

I cannot pay my tuition fees, what should I do?

The Problems Paying webpage explains options available to you if you are having trouble paying your tuition fees. 

I am not happy with a decision that has been made in relation to my finances; what should I do?

We recommend contacting Revenue Services (via AskMQ), or seeking support from the Welfare Service. Keep in mind not all decisions are able to be appealed, so seeking support to assess your options is a great way forward.

Information about withdrawing without penalty can be found:

• Withdrawal and Discontinuance (Coursework) Policy
• Withdrawal Without Penalty (Coursework) Procedure
• Withdraw without penalty webpage
• Remission and re-crediting of fees webpage
• Professional Authority Form with guide for health professionals

We have also written a Guide to Withdrawal Without Penalty to help you understand the process. 

I cannot continue with my studies - what do I need to do?

1. Read through the Withdrawing from Units webpage to understand how withdrawing may impact upon you. 
2. Check the census date and last withdrawal date to confirm whether you will receive any penalties (academic and/or financial).
3. Consider if you are eligible to apply for withdrawal without penalty. 

What is withdrawal without penalty?

It is a process for eligible students to request any academic (fail grade) or financial (tuition fee) penalties associated with a late withdrawal be removed. 

How do I know if I am eligible?

You can find the eligibility criteria in the procedure, webpage, or in our Guide.

I haven't studied all session; can I apply for withdrawal without penalty?

Timing is one of the most important criteria for an application to withdraw without penalty. In most cases, if you were unwell from the start of session (any period before census date) and chose not to withdraw, the University will not be able to support an application. Check out the criteria in our Guide for more information. 

I don't want a fail on my transcript; what can I do?

If you are eligible, apply for withdrawal without penalty. The process reviews both academic penalties (such as a fail grade) and financial penalties (such as fee refund) for any eligible circumstance. 

I failed units last year, can I still apply for withdrawal without penalty?

There are deadlines to submit your withdrawal without penalty request (check the 'Timing of WWAP Application' section of the withdraw without penalty webpage for more information). In limited circumstances a late application may be accepted, but you will need to explain the reason that you were unable to apply earlier, and be able to provide documentation about the session which you are applying for.

Remember: the longer you leave an application, the more difficult it may be to get the documentation that is needed, or for the University to assess your application.   

What documentation do I need?

In most cases a Professional Authority Form will be required. We recommend that you check your health professional has completed all fields to ensure that the University has the information it needs. Our Guide also explains what information is needed from your supporting evidence. 

I want to keep my health condition private - what can I do?

The University does not need to know the details of your condition, only how it impacted upon your studies. Check out the criteria in our Guide for more information. 

I just don't know where to start. 

We know that withdrawing can be a difficult decision, and applying to withdraw without penalty sounds confusing. To help you, we have summarised the key information you need to know in our Guide. Start there, take it one step at a time, and reach out for support if you need help.  

The University asked me to provide more information but I don't understand what is needed.

Read through the outcome letter carefully. 

We recommend to use our Guide as a checklist and go through it to find where in your evidence you have addressed each criteria. Is the University asking for new information, or for you to clarify something already explained? 

If it still doesn't make sense, consider lodging an enquiry via AskMq (include your reference number), to request further information for your case.  

My application was not successful; what should I do?

Read through your outcome letter carefully. If the University has given you the opportunity to obtain updated documentation and reapply, consider doing this as a first step. 

Any appeal options will be included in your outcome letter. 

Information about withdrawing without penalty can be found:

• Withdrawal and Discontinuance (Coursework) Policy
• Withdrawal Without Penalty (Coursework) Procedure
• Withdraw without penalty webpage
• Remission and re-crediting of fees webpage
• Professional Authority Form with guide for health professionals

We have also written a Guide to Withdrawal Without Penalty to help you understand the process. 

The University asked me to provide more information but I don't understand what is needed.

Read through the outcome letter carefully. 

We recommend to use our Guide as a checklist and go through it to find where in your evidence you have addressed each criteria. Is the University asking for new information, or for you to clarify something already explained? 

If it still doesn't make sense, consider lodging an enquiry via AskMq (include your reference number), to request further information for your case.  

My application was only partly successful - what can I do?

A withdrawal application will be checked for eligibility against both academic criteria and financial criteria. It is possible that you meet criteria for one type of withdrawal only. 

Check the:

• Withdrawal Without Penalty (Coursework) Procedure - for information about academic eligibility, and
• Remission and re-crediting of fees webpage - for information about financial eligibility.

Then, if you would like to appeal the decision, review the outcome letter for your appeal options. 

My application was not successful; what should I do?

Read through your outcome letter carefully. If the University has given you the opportunity to obtain updated documentation and reapply, consider doing this as a first step. 

Any appeal options will be included in your outcome letter. 

I need help with my appeal, where should I go?

We are here to help!

Reach out to us by submitting a Student CARE MQ Referral form  >  select “Advocacy support” as the reason for referral.